Breakout Streams

Major Theme:

“Innovative solutions for the Intelligent University”

The theme for this year’s conference is “Innovative solutions for the intelligent University,” a tribute to the important and unique role played by the HERUG community in sharing new ideas and solutions, which advance and strengthen our collective mission of serving the public good through teaching and research.

Over the past several years, many of our institutions have experienced tremendous change, not only due to advances in SAP and related technologies, but because the very nature of higher education is changing rapidly.  Institutions are innovating in response – whether this is designing a new employee experience to attract the best talent, automating business processes to streamline financial or research operations, or obtaining insights into student applications and retention, we all have stories to share in meeting these new challenges and the University of Toronto is excited to play a role in facilitating these conversations at this year’s conference.


1. The future of work and HR transformation

  • Implementation of SuccessFactors, Qualtrics, associated SAP HR products – lessons learned
  • New employee engagement models and HR organizational goals demonstrating the future of work
  • Associated analytics and insights to enable a strategic HR
  • Streamlining operations to reduce transactional operations
  • Related sustainability and green initiatives

2. Modernizing the core ERP (e.g. Finance, Research and Student)

  • S/4 Hana upgrades and platform modernizations – lessons learned
  • Concur, Student Life Cycle Management, Qualtrics and associated SAP product integrations and modernizations
  • Integration of new Robotic Process Automation (RPA), Artificial Intelligence (AI) and Machine Learning (ML) options to streamline operations
  • Analytics and insights to enable a responsive organization
  • Related sustainability and green initiatives

3. Cloud management, security, and platform integrations

  • Renewal of SAP on-premise and off-premise infrastructure using cloud technologies
  • Platform integration with Machine Learning, RPA, AI, Office 365, business Intelligence, etc.
  • Trends and challenges in security and authorization management
  • Building a responsive enterprise/campus using the Internet of Things
  • Related sustainability and green initiatives

4. Change management and data governance

  • New Information Technology organizational models (e.g. Impact of cloud, new roles, shared services, etc.)
  • Relationship and role of data governance within the organization
  • New product engagement models (micro learning, remote support, etc.)
  • Emerging trends in IT governance, changing role of the CIO, threats and opportunities, etc.