Whenever you run into a 500 error or 404 error, most likely, third-party extensions are interfering with Hopin. Please try the following:
- Refresh your web browser;
- Restart your web browser;
- Sign out of your Hopin account and sign back in; or
- Restart your computer
It might have to do with your internet speed. We suggest you get closer to your router and have fewer devices or applications (ideally none) open, then refresh your page.
This could be because you are sitting next to someone with a laptop or electronic device – this may interfere with the audio settings. Try not to be in close proximity with another laptop/electronic device.
Make sure you are using Google Chrome or Firefox as your web browser. Google Chrome is the best.
If there is constant buffering, make sure that your browser is up to date. It could also be an indication that the internet speed is insufficient – simply refresh and try. If refreshing does not work, close out and restart the browser or restart your computer.
We have a Help Desk in the Sessions area where you can speak with our team if you have any technical issues.
To go to the help desk…
Click on the Sessions Icon in the left-hand menu
then click on the Help Desk icon, as seen below: